This Privacy Policy explains how Pedal Point handles personal data in connection with its bicycle repair workshop services and website use.
We may collect contact details, service request information, bicycle intake details, inspection notes, quote approvals, payment-related records, collection records, and limited technical data from website use. Where relevant, we also process information needed to assess component compatibility, service scope, and workshop scheduling.
We receive data from booking requests, contact form submissions, phone or email communications, workshop drop-ins, bicycle intake, mechanical inspection, service updates, and collection summaries. We may also generate internal records reflecting the work requested, the work completed, and the status of the bicycle during service.
We may use essential cookies to support page functions, session cookies to maintain form activity, and preference cookies to remember basic settings. Where used, analytical cookies help us understand site performance and improve navigation. We do not use cookies to collect more information than is reasonably needed for those purposes.
We use standard cookie controls to support site operation and basic usage measurement. Users may manage cookies through their browser or device settings, and may clear stored cookies at any time. If cookies are disabled, some forms or preferences may not function as intended.
We use personal data to respond to inquiries, schedule and manage bicycle intake, carry out inspections, prepare and confirm quotes, complete repairs and adjustments, coordinate collection, issue service summaries, process payments, maintain records, support site functionality, and meet legal or accounting obligations. We may also use limited data to assess component compatibility and to send seasonal maintenance reminders where appropriate.
We may share personal data with payment processors, communication tools, hosting providers, and other operational vendors that support booking, site operation, recordkeeping, or service administration. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or other official processes. We may also share information to protect our rights, resolve disputes, or address security or fraud concerns.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, or review of certain processing decisions. We may need to keep some records when legal, accounting, or service documentation duties apply.
To exercise a privacy right, a person should submit a clear request identifying the relevant data or service interaction. We may ask for information needed to verify identity and locate the records involved before responding.
We retain personal data for the period needed to manage inquiries, complete repairs, document service history, handle payments, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide a notice through the website or by direct communication when a change is material.
